Exhibitor Manual

Accommodation 

We are working with accommodation agency Event Express to provide discounted hotel accommodation for exhibitors at the Care Innovation Summit taking place on 11th June 2026 at the Business design Centre, London. Event Express have negotiated discounted rates at hotels around the Business Design Centre, exclusively for event attendees. 

If you are unsure of your exact requirements, Event Express also offer flexible cancellation policies, which allow you to make amendments and cancellations at no charge until closer to the event, and event Express do advise that exhibitors book now and amend later to guarantee your preferred hotel. 

The Event Express service is completely free to use with no hidden charges and no booking or transaction fees, and the friendly reservations team will liaise directly with hotels on your behalf. For more information, please contact Event Express directly via email reservations@eventexpressuk.com or telephone 01905 732737, or alternatively click here: https://resx.eventexpressuk.com/event/CareInnovationSummit2026

Audio Visual Equipment 

If you require audio visual equipment, please contact the venue whose in-house AV team will be able to assist you. Please contact James Robinson, email: james.robinson@aztec.events Tel: 0207 803 4001. 

Badges – Exhibitors 

All staff must always wear badges. Please fill in the names of stand staff on the Extras Form.  This way we will have your Exhibitor Badges ready for you in your Welcome Pack.   

Badges – Conference Delegates 

All delegates need to be registered and will be unable to enter the conference without a Badge. To book delegate places please click here 

Balloons/Inflatables 

Use of helium or balloon gas filled balloons must be agreed in writing to the Organisers prior to the event. A £100 refundable deposit will be required for their use at the Business design Centre. 

Banks 

Should you require cash dispensing facilities there are two cash points in the Business Design Centre as you enter the main hall, however transaction costs do apply. Alternatively, the nearest banks are: 

• Barclays Bank – 38 Islington Green 
• Lloyds/TSB – 19 Upper Street 
• HSBS – 25 Islington High Street 
• Natwest – 3 Upper Street 
• The Royal Bank of Scotland – 40 Islington High Street 

Car Parking 

The Business Design centre have a secure 250-space car park on-site. If you’re driving to the Business Design Centre, make sure you pre-book your space to avoid disappointment, to book your space click here. 

Catering 

Please see your booking information for the number of people included for catering in your stand package. 

Children 

Please note children under the age of 16 are prohibited from site during build up and breakdown at any time. This is a Health & Safety regulation. 

Cloakroom 

A cloakroom is available adjacent to the registration area and will be open throughout the event. 

Delivery Address 

Deliveries can take place between 8am – 4pm on Wednesday 10th June and any objects must be addressed as follows: 

The Care Innovation Summit 

Gallery Hall 

Company Name 

The Business Design Centre 

52 Upper Street, Islington, London, N1 0QH 

The Business Design Centres preferred Logistics supplier is WES Logistics, they can arrange for your items to be delivered to your stand and then arrange for them to be returned post event. 

Tel: 0208 5082224 

Email: info@wes-group.com  

Dietary Requirements 

If you or a member of your team have any specific dietary needs, particularly any known allergies, please provide details on the Extras Form.  

Disabled Facilities 

The Business Design Centre has a range of disabled facilities available, offering accessible toilets, ramp, and lift facilities. 

Electrics 

One power socket is included in your stand package. 

Electrical Equipment 

Any person bringing any portable electrical equipment onsite must be able to demonstrate that the electrical equipment is maintained correctly, and the equipment has been subjected to routine inspection and testing in accordance with The Electricity at Work Regulations 1989. 

Emergency Procedures 

Please ensure that all stand staff are aware of emergency procedures and locations of nearest fire exits to your stand.   

Exhibitor List 

A printed exhibitor list will be given to each visitor as they arrive at the show. If you haven’t already, please fill in the Exhibitor Profile Form and return it to millie.wareham@broadwayevents.co.uk. 

Fire Exits and Extinguishers 

Fire exits must be always kept clear of obstructions. Please note all materials used for decorating, draping or display objects must be non-flammable or made non-flammable by impregnating with fire-proof solution and bear a branding mark denoting that this has been done and must in all ways comply with the requirements of the local Fire Service. 

First Aid 

Any medical emergency must be reported immediately to the organisers’ desk. It is most important that the exact location of the casualty is given.   

Furniture 

Trestle tables (6ft long including black tablecloth) and up to 2 chairs per stand must be booked in advance.  Please fill in your requirements on the Extras Form. 

Health & Safety 

All emergency exits/fire doors must be kept clear – this also applies to gangways. Stand work areas should be kept tidy to minimise risks, allowing hazards to be easily identified. Please make sure your stand staff are aware of the nearest Fire Exit. 

Insurance 

Every exhibitor is responsible for insuring against any legal liability incurred in respect of injury or damage to property belonging to third parties so you will need Public Liability Cover. Employer’s Liability cover is also mandatory in the UK. In addition to this you should protect your expenditure against Abandonment or Cancellation of the event due to reasons beyond our control.   

Loading/Unloading 

Please see below for two options to get to the loading bay if driving from Angel Station direction: 

Option 1 

• Take the second left onto Liverpool Road 
• Drive past Waitrose which is on your left 
• The loading bay is on the right, between Bromfield Street and Barford Street 

Option 2 

• Drive past the road at the front of the Business Design Centre 
• Take the second left onto Theberton Street 
• Continue straight, then turn left onto Liverpool Road 
• The loading bay is on the left, between Bromfield Street and Barford Street 

Once at the loading bay, you’ll be asked for your details and directed to the goods lift. Use Floor 2 for access to the Gallery Hall. See link for more information on the loading bay here.  

If you’re not unloading a large amount of items, it’s easier to bring items in via the front entrance. From there, you can enter through the main doors and take the escalator up to the Gallery Hall. 

Lost Property 

Any property lost or found should be reported to the organisers’ desk who will liaise with the venue. 

Payment for Exhibition Stands 

The Organisers reserve the right to refuse admission to any exhibitor who has failed to pay their stand space in full. 

Photocopying 

If you need a large amount of copying or would like colour/large prints made, then the Business Design Centre has a company onsite who can help. They are based on the ground floor at the back of the building and are available on the details below: 

Online Reprographics 

Unit 116 – Business Design Centre 

Tel: 020 7288 6288 

Email: info@onlinerepro.co.uk 

Web: http://www.onlinerepro.co.uk/ 

Removal of Exhibits & Stand Breakdown 

The penalty charge for any exhibitor who attempts to breakdown their stand before 5pm will be 25% of the stand cost and the exhibitor will be barred from future events. 

All goods, exhibits, construction materials etc. must be removed from the Exhibition Area by 6pm on Thursday 11th June 2026. 

Any items remaining after this time will be cleared from the exhibition and all costs charged to the stand concerned.  No responsibility for these items will be accepted by the Organisers. 

Scams 

Scamming is a huge problem across the globe, with the total cost to the world of cybercrime estimated to rise to a staggering $10 trillion by 2025.  It’s a fact that the scammers are getting smarter, more sophisticated, and more aggressive. 

Events are not immune from this worrying tend and exhibitors at shows can represent an attractive target for scammers, who harvest date from public websites and directories and pretend to represent the organiser of the event, or companies associated with the event. We want you to enjoy your exhibition experience, to be alert and to protect yourself and your company from potential scams. In this short video, we will tell you about the type of scams you should look out for, what makes something look suspicious and wat to do if you are a victim of scamming: Expoguide (aeo.org.uk) 

Security 

Whilst every endeavour is made to safeguard exhibitors’ and visitors’ property, both personal and commercial, occasionally a loss may occur even with constant security patrols, CCTV cameras and alarm systems. 

The Organisers and the venue cannot be held responsible for any loss or damage to exhibitors’ property.  

Do not leave valuable items such as laptops in full view, if unattended, during the show and after the show has closed.  

Stand Requirements 

Your stand fittings, furniture and promotional material must fit within stand space. Please note this is a tabletop style exhibition suitable for pop up banners and limited marketing material. The Organisers reserve the right to remove any items that are blocking gangways or fire exits. 

Travel & Transport 

By Car:  The Business Design Centre has an on-site car park with 285 under cover spaces. There is also additional car parking in the nearby shopping centre’s multi-storey car park. To book your car parking space click here. 

By tube/train:  The Business Design Centre is just 5 minute walk from Angel tube, which is situated on the Northern Line. Highbury and Islington station is a 10 minute walk and is situated on the Victoria Line and some mainlines. Kings Cross, St Pancras and Euston mainline stations are all a short bus ride or taxi journey away. 

By Bus: The Business Design Centre is situated on Upper Street, which is services by the following bus routes: 4, 19,30,38, 43, 56, 73, 341, N19, N38, N4. 

Trolleys 

Exhibitors are advised to bring trolleys for build-up and breakdown as they are NOT provided by the Business Design Centre. Trolleys cannot be used during the exhibition open period. 

Venue 

Information on the venue facilities is available at Exhibiting – Events – Business Design Centre 

Please note The Business Design Centre is a cashless venue. 

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Waste 

Exhibitors are responsible for any damage caused within their stand area – any damage will be repaired at the exhibitor’s expense.  All exhibits and stand fitting materials must be cleared from the venue – charges will be levied for the removal of any abandoned articles.  

Wi-Fi 

Wi-Fi internet connection is available free of charge to all exhibitors. This information will be provided in your on-site Welcome Pack. 

A vast amount of marketing is undertaken by the organiser, but the co-operation of the exhibitors makes a good show great! Make sure you utilise the shows dedicated audience from the moment you book on by following our top tips. 

Participate in the Care Innovation Summit social media Pages. 

Join us on Instagram, Facebook, LinkedIn with #CareInnovationSummit. We regularly instigate discussions with our followers and joining in with these is a great way to showcase your brand personality. Just a quick mention to say that you will be at the Conference will help you build brand awareness and reach a wider audience.  Don’t forget to use social media after the Conference as well; it is a great way to interact with potential clients to keep your company in their mind. 

Stand out with Sponsorship and Branding Opportunities 

Sponsorship at the Care Innovation Summit gives you a unique opportunity to showcase your brand in front of dedicated care owners and managers. Opportunities such as Visitor Bag Inserts, Visitor Refreshments, Pens, Visitor Lanyards, Visitor Bags and Registration Area Branding will allow you to demonstrate your quality and stature within the marketplace. 

For more sponsorship opportunities please contact us on 01425 838393 or email info@careinnovationsummit.co.uk 

Take advantage of the pre-show marketing 

Care Innovation Summit has active social media platforms with informed followers where you can share your latest information, product launches and opinions on the industry. We promote you through the social media channels as well as our website. If you have any questions, please email marketing@broadwayevents.co.uk 

Use the Show Logo and Banners 

Make sure you include the Care Innovation Summit logo and banners on all your advertisements and company website to help promote your company’s presence and attract more visitors to your stand. Include a strapline along with the logo such as “Come and visit us at Care Innovation Summit on stand XXX”. By using the logo and banners on your website you can also increase traffic to your website and improve your search engine rankings!